Reporting bugs: Difference between revisions
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===Reporting bugs=== | >===Reporting bugs=== | ||
The most important thing you can do to help us find and fix the bugs you report, is to make sure that you give us enough information that we can reproduce the bug. Otherwise, we have no way of knowing, for sure, that we've fixed the bug you report. | The most important thing you can do to help us find and fix the bugs you report, is to make sure that you give us enough information that we can reproduce the bug. Otherwise, we have no way of knowing, for sure, that we've fixed the bug you report. | ||
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====Place==== | ====Place==== | ||
Please report the bugs to [http://sourceforge.net/tracker/?atid=107118&group_id=7118&func=browse SourceForge's Bug Tracker]. Still, getting your bug report at least in [http://sourceforge.net/forum/forum.php?forum_id=22101 forum] is better than not getting it at all. | Please report the bugs to [http://sourceforge.net/tracker/?atid=107118&group_id=7118&func=browse SourceForge's Bug Tracker]. Still, getting your bug report at least in [http://sourceforge.net/forum/forum.php?forum_id=22101 forum] is better than not getting it at all. | ||
====Information to be provided==== | ====Information to be provided==== | ||
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When posting a bug, please provide the following information: | When posting a bug, please provide the following information: | ||
* ''Versions and environment'' | * ''Versions and environment'' | ||
** FreeMind version: An example: | ** FreeMind version: An example: "FreeMind 0.9.0 RC4" | ||
** Operating system - name and version. An example: | ** Operating system - name and version. An example: "Windows XP Professional Service Pack 2". | ||
** Java version: The version of the Java Runtime environment. An example: | ** Java version: The version of the Java Runtime environment. An example: "Java 1.6.0". | ||
* ''Bug description'' | * ''Bug description'' | ||
** What you were trying to do when you got the failure | ** What you were trying to do when you got the failure | ||
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====Model bug reports==== | ====Model bug reports==== | ||
* TODO | * TODO | ||
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Revision as of 23:05, 17 November 2010
>===Reporting bugs===
The most important thing you can do to help us find and fix the bugs you report, is to make sure that you give us enough information that we can reproduce the bug. Otherwise, we have no way of knowing, for sure, that we've fixed the bug you report.
The first thing you should do, when reporting a bug, is double-check your setup, especially if you are just getting started. Make sure you are using the correct version of the Java Runtime Environment. (Currently, FreeMind is compiled and run under Java 1.4. Some of us run it under Java 1.5, and FreeMind 0.9.0 should work with 1.6 too) Make sure you have your Path and ClassPath variables set correctly.
Place
Please report the bugs to SourceForge's Bug Tracker. Still, getting your bug report at least in forum is better than not getting it at all.
Information to be provided
When posting a bug, please provide the following information:
- Versions and environment
- FreeMind version: An example: "FreeMind 0.9.0 RC4"
- Operating system - name and version. An example: "Windows XP Professional Service Pack 2".
- Java version: The version of the Java Runtime environment. An example: "Java 1.6.0".
- Bug description
- What you were trying to do when you got the failure
- A description of the failure
- Clear instructions on how to reproduce the failure
- Sometimes it helps if you send us the actual mindmap where the problem occurred.
Model bug reports
- TODO
